Refund policy

At Tarvyn, we want you to love what you wear. If something isn’t right, we’re here to help and make the process simple and transparent.

Returns

You may request a return within 7 days of delivery if:

  • The item is damaged, defective, or incorrect

  • The product is unused, unwashed, and in its original condition

  • Original packaging and tags are intact

To initiate a return, please contact us with your order number and clear photos. Once approved, we’ll guide you through the next steps.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Worn or washed items

  • Products returned without original tags/packaging

  • Items damaged due to misuse or improper care

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • In case of prepaid orders, the amount will be credited back to the same payment source.

  • For COD orders, we may request bank details to process the refund.

Exchanges

If you received the wrong size or a defective product, we’ll gladly arrange a replacement subject to stock availability.